Shipping policy
Where We Ship
We currently ship to addresses within the United States only, including PO Boxes and APO/FPO addresses. We do not ship internationally at this time.
Free Shipping
Orders of $100 or more (before tax) ship free via USPS Ground Advantage. Orders under $100 are charged the carrier's live rate, calculated at checkout based on the weight of your order and your delivery address.
Shipping Methods
All orders ship by ground service — USPS Ground Advantage or FedEx Ground / Home Delivery, whichever you select at checkout. We do not offer expedited or overnight shipping. Typical transit time is 2–5 business days after your order ships, depending on your distance from Southern California.
Processing Time
Orders are packed and shipped within 1–2 business days (Monday through Friday, excluding holidays). You'll receive a confirmation email with tracking as soon as your label is created.
Restricted Items
Some products we carry — such as aerosols, nail polish, perfume and cologne, hand sanitizer, and items containing lithium batteries — are classified as limited-quantity hazardous materials and can only be shipped by ground within the contiguous United States. Orders containing these items cannot ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories, and may take a day or two longer in transit.
Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us as undeliverable, we'll contact you to arrange reshipment; reshipping costs are the customer's responsibility.
Lost or Damaged Packages
If your tracking shows delivered but you haven't received your package, please check with neighbors and your local carrier first, then contact us within 7 days of the delivery date. If your order arrives damaged, email us within 7 days with photos of the packaging and the damaged items and we'll make it right with a replacement or refund.
Questions
Email us at hello@nelusway.com and we'll get back to you within one business day.