Refund policy

All Sales Are Final

Because we sell health, beauty, and personal-care products at deal prices, all sales are final. We are unable to accept returns or exchanges for change of mind, and once an item has left our facility it cannot be resold. Please review your order carefully before checking out.

Damaged, Defective, or Incorrect Items

If something goes wrong on our end, we'll fix it. If your order arrives damaged, is defective, or you received the wrong item, contact us within 7 days of delivery at hello@nelusway.com with your order number and a photo of the issue. We'll send a replacement at no charge, or issue a full refund to your original payment method if a replacement isn't available. You will not be asked to pay return shipping for our mistakes.

Missing Items

If an item is missing from your order, let us know within 7 days of delivery and we'll ship the missing item or refund it.

Order Cancellations

We move fast — orders are usually packed within a day. If you need to cancel, email us as soon as possible with your order number. We can cancel and fully refund any order that hasn't shipped yet. Once an order has shipped, it cannot be cancelled.

Refund Timing

Approved refunds are issued to your original payment method within 2 business days of approval. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.

Contact Us

Email: hello@nelusway.com

Nelu's Way · Tustin, California